At dewi21, your privacy is a core commitment — not a legal formality. This Policy explains exactly what data we collect, why we collect it, how we use it, and the rights you hold over your personal information.
Your Privacy Matters: dewi21 is committed to processing your personal data responsibly, transparently, and securely. This Privacy Policy applies to all dewi21 members and visitors, including all users accessing the platform from Indonesia. By using dewi21, you acknowledge this Policy in its entirety.
1.1 This Privacy Policy describes how dewi21 (referred to throughout as "dewi21", "we", "us", or "our") collects, processes, stores, and protects the personal data of individuals who register as members, visit the dewi21 website, or otherwise interact with any service offered through the dewi21 platform at dewi21.cam.
1.2 dewi21 is an internationally operated online betting and gaming platform serving players primarily located in Indonesia. We recognize that the protection of personal data is a fundamental right, and we have designed our data practices to reflect that principle at every level of our operations.
1.3 This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are published on this platform and incorporated by reference. Together, these three documents govern the relationship between dewi21 and its members.
1.4 If you have questions about any aspect of this Privacy Policy, or wish to exercise any of your data rights, please contact us using the details provided in Section 16.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
| Term | Definition |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably be used to identify a living individual, whether directly (e.g., full name, KTP number) or indirectly (e.g., IP address, device identifier). |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, alteration, archiving, or deletion. |
| "Controller" | The entity that determines the purposes and means of processing personal data — in this case, dewi21. |
| "Member" / "User" | Any individual who has registered an account on dewi21 or who accesses the platform without registration. |
| "KYC Data" | Identity verification documentation including Indonesian National ID (KTP), passport, proof of address, and selfie photographs submitted as part of the Know Your Customer process. |
| "Transaction Data" | Records of financial transactions conducted through the platform, including deposit amounts, withdrawal requests, payment method details, and betting history. |
| "Technical Data" | Automatically collected information including IP addresses, browser type, device identifiers, operating system, session timestamps, and referral URLs. |
3.1 dewi21 collects personal data from members and visitors across several categories, depending on the nature of their interaction with the platform. The categories of personal data we collect are detailed below:
4.1 dewi21 collects personal data through the following channels:
The majority of the personal data we hold is provided by you directly — when you complete the registration form, submit KYC documentation, make a deposit or withdrawal request, contact our support team, or update your account profile. You are not obligated to provide this data, but without it, we cannot provide you with a fully functional account or process withdrawals.
When you browse or use the dewi21 platform, our servers and analytics tools automatically collect Technical Data (see Section 3.5). This includes session information, device identifiers, and usage patterns. This data is collected to ensure platform stability, detect fraudulent activity, and improve the overall user experience.
dewi21 may receive personal data from third parties where this is necessary for the operation of our services. These include:
5.1 dewi21 processes your personal data only for clearly defined, legitimate purposes. The table below summarizes the primary purposes for which we use each category of data:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Registration & Account Data |
| Age and identity verification (KYC) | KYC & Identity Verification Data, Registration Data |
| Processing deposits and withdrawals in IDR | Financial & Transaction Data, KYC Data |
| Delivering betting and gaming services | Betting & Gaming Activity Data, Technical Data |
| Fraud detection and prevention | Technical Data, Financial Data, KYC Data |
| Responsible gaming monitoring and interventions | Betting & Gaming Activity Data, Financial Data, Communications Data |
| Customer support and dispute resolution | Communications Data, Transaction Data, Account Data |
| Platform performance and analytics | Technical Data |
| Marketing communications (where you have opted in) | Registration Data, Communications Data, Activity Data |
| Legal compliance and regulatory reporting | All categories, as required by applicable law |
5.2 dewi21 does not use your personal data for automated profiling that produces legal or similarly significant effects without human review. Where automated decision-making is used — for example, in real-time fraud scoring — a member may request a manual review of any decision that affects their account by contacting our support team.
6.1 dewi21 processes personal data on one or more of the following legal bases depending on the specific processing activity:
7.1 dewi21 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only where strictly necessary, and always subject to appropriate data protection safeguards. The categories of recipients who may receive your data are:
7.2 All third-party data processors engaged by dewi21 are contractually required to process personal data only on dewi21's documented instructions, to maintain appropriate technical and organizational security measures, and to delete or return personal data upon the termination of the service relationship.
No Data Sales: dewi21 has never sold member personal data to any third party, and we have no intention of doing so. Our revenue comes exclusively from our gaming and betting services — not from monetizing your data.
8.1 As an internationally operated platform, dewi21 may transfer personal data to third-party service providers located outside Indonesia. These transfers are necessary for the delivery of core platform functions, including game content delivery via global studio networks and cloud-based infrastructure services.
8.2 Whenever personal data is transferred internationally, dewi21 takes steps to ensure that an adequate level of protection is in place. This may include contractual clauses that impose data protection obligations equivalent to those described in this Policy, or reliance on the receiving country's adequacy status under applicable frameworks.
8.3 Members located in Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, and other Indonesian cities should be aware that their data may be processed on servers located in Singapore, Hong Kong, or other international data center locations, depending on which infrastructure provider is in use at the relevant time.
9.1 dewi21 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or audit obligations. The general retention periods applied by dewi21 are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account, plus 5 years from account closure |
| KYC & identity documents | Duration of account, plus 7 years from account closure |
| Financial & transaction records | 7 years from the date of the transaction |
| Betting & gaming activity logs | 5 years from the date of the session |
| Customer support communications | 3 years from date of last interaction |
| Technical & device logs | 13 months from date of collection |
| Marketing consent records | Until consent is withdrawn, plus 3 years thereafter |
9.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be attributed to any individual. Anonymized aggregate data (e.g., platform-wide betting statistics) may be retained indefinitely for analytical purposes.
9.3 Where a member's account is closed as a result of confirmed fraud, money laundering, or a serious breach of the Terms & Conditions, dewi21 may retain personal data for a longer period where necessary to protect its legal interests or to comply with the requirements of law enforcement authorities.
10.1 dewi21 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our principal security controls include:
Your Role in Security: While dewi21 takes every reasonable step to protect your data, you also play a critical role. Please use a strong, unique password for your dewi21 account, never share your login credentials with anyone, and contact support immediately if you suspect unauthorized access to your account.
11.1 dewi21 uses cookies and similar tracking technologies to deliver a functional, personalized, and secure platform experience. A cookie is a small text file stored on your device by your web browser when you visit a website.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Enable core platform functions — login session management, security tokens, and fraud prevention signals. Cannot be disabled without breaking platform functionality. | Session / up to 1 year |
| Performance & Analytics | Collect anonymized usage data (page views, session duration, error events) to help us understand how members interact with the platform and identify areas for improvement. | Up to 13 months |
| Functional | Remember your preferences — such as display language, odds format, and notification settings — so you do not need to reconfigure them on each visit. | Up to 1 year |
| Fraud Detection | Fingerprint device characteristics and detect anomalous access patterns that may indicate account takeover, bot activity, or multi-account creation. | Session / up to 6 months |
11.2 You may configure your browser to refuse cookies or to alert you when cookies are being set. Please note that disabling strictly necessary cookies will impair or prevent access to the dewi21 platform. Instructions for managing cookies are available in the help documentation of all major browsers.
11.3 dewi21 does not use cookies to serve third-party advertising or to track your browsing activity on websites other than dewi21.cam.
12.1 As a dewi21 member, you hold the following rights with respect to your personal data. dewi21 will respond to all valid requests within a reasonable timeframe, and in any event within 30 calendar days of receipt. Some rights may be subject to limitations where legal obligations require us to retain or continue processing your data.
Request a copy of the personal data dewi21 holds about you, together with information about how it is being used.
Request the correction of inaccurate or incomplete personal data held in your dewi21 account profile.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that dewi21 temporarily restrict the processing of your data while the accuracy of that data or our legal basis for processing it is under review.
Request a machine-readable export of the personal data you have provided to dewi21, in a structured, commonly used format.
Object to the processing of your data for direct marketing purposes or where processing is based on legitimate interests, and dewi21 will cease that specific processing activity.
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Request human review of any significant decision made about your account through automated processing, including fraud-risk assessments.
12.2 To exercise any of the rights listed above, please contact us at the email address provided in Section 16. We may need to verify your identity before processing your request to ensure that personal data is not disclosed to unauthorized parties.
13.1 The dewi21 platform is strictly intended for adults aged 21 and over. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the KYC process for all members requesting withdrawals.
13.2 If dewi21 discovers or is notified that personal data has been collected from an individual who is under 21 years of age, the relevant account will be immediately suspended, all data associated with the underage account will be securely deleted (subject to any legal obligations to retain fraud-related records), and any deposits will be handled in accordance with our Terms & Conditions and applicable legal requirements.
13.3 Parents and guardians are encouraged to use parental control and content-filtering software to prevent individuals under 21 from accessing online gambling platforms. If you believe that an individual under 21 has created an account on dewi21 using your payment details or personal information, please contact our support team immediately.
14.1 The dewi21 platform integrates content and services from third-party providers, including licensed game studios (Pragmatic Play, Evolution Gaming, Spribe, Pocket Games Soft, NetEnt, Microgaming), payment processors (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja), and infrastructure providers. These third parties operate under their own privacy policies and data practices.
14.2 dewi21 is not responsible for the privacy practices of third-party service providers beyond the contractual data processing agreements we maintain with them. Where you interact directly with a third-party service embedded in the platform (for example, a live dealer game interface operated by Evolution Gaming), you should be aware that that third party may independently collect certain technical data.
14.3 dewi21 does not include links to external websites unrelated to the operation of the platform. Should any external link appear on the platform and you choose to follow it, dewi21 accepts no responsibility for the privacy practices of the destination website.
15.1 dewi21 reserves the right to update, amend, or replace this Privacy Policy at any time. The most current version will always be available at dewi21.cam/privacy-policy, and the "Last Updated" date at the top of this page will reflect the date of the most recent revision.
15.2 Where changes to this Policy are material — meaning they significantly affect how we use your personal data or your rights — we will make reasonable efforts to notify active members via the email address registered to their account prior to the changes taking effect.
15.3 Your continued use of the dewi21 platform after any revision to this Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must cease using the platform and contact support to close your account.
16.1 If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact the dewi21 Privacy & Data team through the following channel:
Privacy & Data Requests
[email protected]Response Time
Within 2–6 hours, 24/7 including public holidays. Indonesian-speaking agents available at all times.16.2 When submitting a data rights request, please include your registered account email address and a brief description of your request so that we can verify your identity and respond efficiently. dewi21 aims to acknowledge all privacy-related requests within 24 hours and to resolve them fully within 30 calendar days.
Six core principles that define how dewi21 handles your personal data every day
All data transmitted between your device and dewi21 is protected by 256-bit SSL/TLS encryption. Sensitive stored data — including KYC documents and payment details — is encrypted at rest using AES-256, the same standard used by global financial institutions.
dewi21 has never sold member data to any third party and never will. Your personal information is used exclusively to deliver and improve our services — not to generate advertising revenue or to enrich data brokers.
You retain meaningful control over your data at all times. Access, correct, export, restrict, or request deletion of your personal data at any point by contacting our support team. Requests are processed within 30 calendar days.
dewi21 does not hold your data indefinitely. Every data category has a clearly defined retention period — from 13 months for technical logs to 7 years for KYC documents required by AML regulations — after which data is securely deleted or anonymized.
We collect only the data that is genuinely necessary to deliver a safe, regulated, and high-quality betting experience. We do not collect sensitive personal categories — such as health data or political opinions — and we do not build marketing profiles for sale to advertisers.
Our customer support team is available around the clock — covering WIB, WITA, and WIT time zones — to assist with any privacy-related query, data access request, or security concern. Native Indonesian-speaking agents are on hand at all times.
Our support team is available 24/7 to address any privacy concern or data rights request. You can also review our Terms & Conditions or browse the FAQ for further guidance on how dewi21 operates.